![Mondial Assistance [logo]](/files/images/logos/logo-mondial.png){kind=logo}
Coverage Alert: Iceland Volcanic Eruptions and Disruption to European Travel
Updated: April 15, 2010
The volcanic eruption in Iceland has impacted many Mondial Assistance Canada customers travelling to and through several European countries. Please note that many airlines and travel suppliers are offering their customers change fee waivers. Please check with your supplier before changing your travel plans or filing an insurance claim.
As of Thursday, April 15, 2010, the volcanic eruption in Iceland is considered a known event.
For customers who have a travel insurance policy administered by Mondial Assistance Canada and underwritten by Allianz Global Risks US Insurance Company (AGRUS), which was purchased prior to April 15, 2010, the volcanic eruptions may be an insured peril under certain benefits including Trip Cancellation, Trip Interruption and Trip Delay.
If your purchased plan includes emergency medical benefits and your trip has been delayed past its original return date, please refer to the Automatic Extension of Coverage section in your Certificate of Insurance for details on any extensions of coverage that may be available.
If your trip has been affected by the volcanic eruptions and you require assistance, have questions or need to file a claim, please contact Mondial Assistance Canada at 1-866-520-8823, or by calling collect to 1-519-742-9013 if outside North America, and one of our associates will be happy to assist you.
Please review your Letter of Confirmation and Certificate of Insurance/Policy to find out more details about the coverage that you've purchased, and remember to contact your travel provider prior to cancelling your travel arrangements.
Please note that any claims filed related to the volcanic eruptions will be adjudicated according to the terms, conditions and exclusions of the travel insurance policy you purchased.
As this situation develops, please check this page again for updates.
Travel safely!
